Butler Service
To make this possible, our butler service operates around the clock, seven days a week.
Our butlers are always on call ready to assist with a wide range of everyday and organizational chores — all to ensure that your time at LOTTE is a truly luxurious and carefree experience, when you can afford to focus only on what really matters.
LOTTE HOTEL’s butlers adhere strictly to professional etiquette, maintain complete confidentiality, and are always willing to fulfill your requests: from unpacking your luggage to arranging leisure activities and shopping
Personal butler service is available to all hotel guests at any hour of the day or night.
To contact our butler service, simply send us an email or give us a call — and we’ll respond without delay.
Butler Service
at LOTTE HOTEL MOSCOW
a new standard of hospitality and first-rate assistance
Personal butler services
Here is an incomplete list of what your personal butler will gladly see to:
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Transportation arrangements
comfortable rides around the city with a personal driver, including business and premium class vehicles -
Luggage unpacking and packing
your belongings will be carefully sorted, neatly arranged, and efficiently packed before your departure -
Table setting
to ensure that any in-room dining experience looks elegant -
Room decoration
we’ll prepare your room for a special occasion, whether it’s a surprise birthday party or a beautiful romantic evening -
PlayStation 5 setup
to provide for fun gaming sessions with friends or family -
Shopping assistance
we’ll guide you to the best spots in Moscow for popular brands, exclusive items, and unique souvenirs, and help with tax-free receipts -
VIP reservations
we’ll secure tickets to top events and guarantee access to Moscow’s most sought-after venues -
Shopping delivery to your room
making your shopping experience as effortless and enjoyable as possible
Please note: some services are not complimentary and may be subject to additional charges.
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Around the clockSeven days a week